Buonvino Restaurant Reviews

Overall MarinCape

24 Oct 2019

“Slow service”

Staff at Reception very friendly and helpful (Neil). Food was good. Waitress at restaurant was slow, unfriendly and unhelpful: Slow in serving. Needs serious customer service training. One guest's meal arrived 20 minutes after the other customer's meal was served. The second meal was correctly ordered (vegetables as side dish), but wrongly served (no vegetables). Asked for menu to order desert and after waiting for the menu for 5-10 minutes, the customer eventually had to get up, walk to the entrance and collect menus himself.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall Renee K
Cape Town Central, South Africa
10 Mar 2019

Food
Service
Value for Money

“Sunday Lunch Disaster”

We sat in the upstairs dining lounge. The hotel is upmarket and beautifully decorated. Jeandre ordered the Butter chicken. The chicken was fine, but the rice was hard and had not been properly cooked. I ordered a beef schnitzel. A dry piece of crumbed schnitzel, served on wilted rocket leaves and one tiny half of a fried cherry tomato was served with fries on the side. The schnitzel was completely inedible. I don't understand how a hotel can look so beautifully upmarket and then serve food of such a low standard. It would be wonderful if the managers at the top could be made aware of what is happening in their dining lounge. The food was a complete disaster.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PHDhotel, General Manager at Buonvino Restaurant, responded to this review.

Dear Guest.Thank you for your feedback . Providing the highest level of hospitality and quality is our number one priority and we sincerely apologize for falling short of meeting your expectations during your dinner. The Manager on duty did report your dissatisfaction with the food to myself and the matter have already been taken up with the Executive Chef for investigation and corrective plan to ensure the necessary guidelines are in place to prevent such from occurring in the future. Please do make contact with myself as I would love the chance to change your opinion on our ability to make your dinner memorable. Once again, thank you for your valued feedback and we hope to serve you again at Protea Hotel Durbanville.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Overall Monique E
Cape Town Central, South Africa
25 Jun 2018

Food
Service
Value for Money

“Terrible!!!”

What a horrible experience. The place was very quiet for a Friday afternoon. After we got our starters, I understood why. The food was horrible!! The chairs inside was so dirty!! Our waitress was friendly but overall I found Management rude and condescending.I feel sorry for people that book into the hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PHDhotel, General Manager at Buonvino Restaurant, responded to this review.

Afternoon MoniqueThank you for taking the time to complete the on-line survey and to write down your additional comments after your recent visit at Protea Hotel by Marriott Durbanville. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the food and dirty chairs by no means reflects the high standard of quality and service that Protea Hotel by Marriott Durbanville is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you to Protea Hotels again in the near future.Best regards,Albert SmitGeneral Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Overall abby76jose
Kochi (Cochin), India
04 Dec 2017

“nice dinner out”

choose nice restaurant for out side food and it was good and our business partner chooses the same and it was good

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall JennyBCapeTown
Cape Town Central, South Africa
13 Oct 2017

Food
Service
Value for Money

“Unsatisfying Experience”

Being a table of 16 there was bound to be a problem or two with the ordering, however, getting four pizzas wrong, in my opinion is not acceptable and then being told that you shouldn't complain because the pizza's were half price. Really? The waitress was patient & friendly, however, the manager was not. Yes, one of the members of our party was a little difficult, but when you are in the hospitality industry you should learn to deal with it with tolerance. We were given two extra pizzas at no cost, but the body language of the manager said it all. Disappointing. Will stick to Protea Hotel Stellenbosch in future.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PHDhotel, General Manager at Buonvino Restaurant, responded to this review.

Dear valued GUEST,Thank you for taking the time to bring the shortfall experienced under our attention.We do apologise for the bad experience, as this is not a standard we pride ourselves. We strive to not only meet but exceed GUEST expectations at every opportunity. Your feedback has been shared with the relevant TEAM members.We are looking forward to welcoming you back soonest.Kind regardsAlbert SmitGeneral Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Overall Ramere
Polokwane, South Africa
04 Nov 2016

“Tries Hard”

We dined here for our entire stay with the hotel for our summer vacation. The staff is friendly and the atmosphere is good. However, my experience of finding a candy wrapper in the pizza I ordered to the room on our last night changed my perception of the establishment.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall lizemari2015
Cape Town Central, South Africa
04 Aug 2016

“Excellent food, professional & friendly staff, great ambiance!!”

We love going to Buonvino for the Friday pizza special and simply keep on going back. Simply fantastic! We can't fault this restaurant as they seem to be doing everything right. The alcohol is expensive though, but the pizzas are amazing.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall MARGARET B
CAPE TOWN
22 Apr 2016

“light lunch, light dinner and breakfast”

There was a conference when we stayed there so perhaps they were understaffed and therefore ran out of supplies

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall Marius B
Johannesburg, Gauteng, South Africa
14 Apr 2016

“Great restaurant for breakfast and dinner”

It is a destination that is ‘perfect’ for pretty much everything, whether it’s an enjoyable lunch or dinner, great food, great environment and very recommended

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Overall 1Francois1
Durbanville, South Africa
13 Aug 2015

“nice setting to eat”

Nice setting service is very good and quick food for lunch bees strips and salads dessert nice malva pudding.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PHDhotel, General Manager at Buonvino Restaurant, responded to this review.

Dear Francois,Thank you for review,Since your last visit we have launched a new menu and would like to invite you to come try it out. Let us know what you think?Kindest RegardsAlbert SmitGeneral Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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