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Overall SallyJeevaPillay

09 Nov 2020

Food
Service
Value for Money
“Disappointing experience and worst value for money”
I used to frequent Rainbow Terrace at the Hilton and was always blown away by the variety, quality of food and service so I decided to take my elderly in laws there expecting the same.What an absolutely disappointing experience.Although the waiters were polite and helpful,but the range in the buffet was absolutely ridiculous compared to the exhorbitant amount of R275 per person excluding drinks.The starters were dried out pizza,one meatball each,macaroni. There was just one option for mains, butter chicken and rice. No carvery,or vegetarian options. No rolls,etc. Dessert was dried out brown cake,used in 2 desserts.One had brown cake and jelly, the other had a dry custard on top. You catch bees with honey not vinegar. You served us "vinegar". Dont ever expect a visit from me or any of my family members again.It saddens me that such a reputable,world renowned Hotel chain group could serve up crap like that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you so much for taking the time to review your experience at the Vasco's Restaurant. I would like to sincerely apologize that we could not meet your full expectations regarding our variety and standard of the buffet. We value you and your feedback. Please be assured that these raised issues have been communicated with the relevant department. I hope that you will give us the opportunity to welcome you back to the Vasco's restaurant in the future to rectify the situation.Kind regards,Vikram JamwalGeneral Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall moodley26

24 Dec 2019

“Vasco worst buffet I ever ate”
Lousy food very poor lamb roast and small pieces offered by chef Dessert very poor selection Never eat there again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you for taking the time to share your experience about your recent stay visit to Vasco's Restaurant. I sincerely appreciate your feedback and very sorry to hear of your overall experience, quality and service. We will take your comments under consideration as we continually work to improve our guest experience and I would like to inform you that I have addressed this with our Food & Beverage Manager and the Executive Chef.Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding dining experience. Thank you again for your feedback and we hope you will consider us again.Yours sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Aneila M

08 Dec 2019

“Vascos Hilton Hotel”
To say it was bad is being kind! The Worst buffet we have been to in the last 5 years ! Our year end party with conjested tables shoved inns corner where we could barely move.literally! money wasted !!!!At R395 a head , takeaway would have been a better idea ! The menu is so exaggerated ! The food was minimal , the so called Masla fish was more like dehydrated fish . Zero effort in display of food and the cherry on the top was the confused Manager (not manage material by far )This place is seriously heading for disaster !!by Far was not Hilton standard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you for taking the time to share your experience about your recent visit to Vasco's Restaurant. I sincerely appreciate your feedback and very sorry to hear of your overall experience, quality and service. We will take your comments under consideration as we continually work to improve our guest experience and I would like to inform you that I have addressed this with our Food & Beverage Manager and the Executive Chef.I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel restaurant and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding visit. Thank you again for your feedback and we hope you will consider us again.Yours sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Sumeshni2610

02 Dec 2019

Food
Service
Value for Money
“International Menu”
Decided to go for supper and the food was terrible. on the menu there was slices of sirolon, a stirfry station, beef potjie, pieces of fish and pork, a veg curry, rice, baby potatoes, spagetti. the food tasted terrbile. advised the host and there was nothing they could do about it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you for taking the time to share your experience about your recent visit to Vasco's Restaurant. I sincerely appreciate your feedback and very sorry to hear of your overall dining experience, quality and service. We will take your comments under consideration as we continually work to improve our guest experience and I would like to inform you that I have addressed this with our Food & Beverage Manager and the Executive Chef.I apologize we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience. Thank you again for your feedback and we hope you will consider us again.Yours sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall LuckyN88

03 Nov 2019

“Great Atmosphere”
Enjoyed a buffet after my graduation ceremony. Located within the Hilton hotel in Durban. Very warm, professional staff. Didn't get to see the menu cos it was a buffet dinner. Great food with a lot of heart. Give it a try should you visit the Hilton hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you very much for visiting the Hilton Durban's Vasco's Restaurant and taking a moment to share your dining experience with us.I am delighted to see you thoroughly enjoyed your dinner and that you had a wonderful overall experience in our hotel! We look forward to welcoming you back to our hotel in the not too distant future.Yours sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall ChefVikar
Bryanston, South Africa
26 Oct 2019

“Terrible food”
I cannot even express how bad it is. "International buffet" which was lamb ribs, iranian chicken, tandoori fish, bbq brisket, and obviously your sides. Lamb over cooked, iranian chicken (just no,dry boiled chicken), tandoori fish (don't know how old this was but my toddler got food poisoning from it, and we actually checked out) R275 per person totally not worth the paper the receipt is printed on.I am never this harsh on any place, however the fact that my toddler spent the night throwing up after eating with us, is just not on and this was just disappointing for a 5 star establishment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you for taking the time to share your experience about your recent stay and visit to Vasco's Restaurant at our hotel. I sincerely appreciate your feedback and very sorry to hear of your overall dining experience. We will take your comments under consideration as we continually work to improve our guest experience and I would like to inform you that I have addressed this with our Executive Chef for feedback.Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.Your sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Busi S
Durban, South Africa
30 Sep 2019

Food
Service
Value for Money
“12th birthday dinner party”
we had a great time , the staff was fabulous always checking on us , the place is classy elegant and the food was out of this world 100%
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you for sharing your nice experience you had with us here on Google+. We are looking forward to welcoming you back at our hotel in the near future!Yours sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall AshMegz

26 Aug 2019

“Mrs Ashika Meghraj”
My family and I had a beautiful dining experience on the 16 August 2019 . We took up the PrawnFest special. The food and desserts were top notch . The staff was very very helpful and informative . The seafood buffet was brilliant . We will definitely be dining at Vasco’s again .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, General Manager at Vasco's Restaurant, responded to this review.
Dear Valued GuestThank you very much for visiting Vasco's Restaurant at the Hilton Durban and taking a moment to share your 5* experience with us. I am delighted to see you thoroughly enjoyed your dining and that you had a wonderful overall experience in our restaurantl! We look forward to welcoming you back to our hotel in the not too distant future.Yours sincerelyVikram Jamwal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall SerenaA1985

04 Aug 2019

“MLULEKI'S RIGATONI”
We really appreciate Mluleki's rigatoni pasta.Also people are very kind, with a friendly atmosphere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Director of Operations at Vasco's Restaurant, responded to this review.
Dear Valued GuestWe are pleased to hear that you have enjoyed your dining experience with us and were satisfied with the services provided by our team. Thanks for taking the time to share your impressions. Your feedback is much appreciated.Yours sincerelyLovet Robinson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Heather D

03 Aug 2019

Food
Service
Value for Money
“Well done Vascos!”
What a relaxed and pleasant atmosphere. First time here and definitely not the last. A huge thank you goes out to Romano and his capable breakfast team, you guys were amazing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Director of Operations at Vasco's Restaurant, responded to this review.
Dear Valued GuestThanks so much for your wonderful review of Hilton Durban. It has been a pleasure to have you with us and we certainly hope to welcome you back in the very near future. Until then, warm regards from Durban!Yours sincerelyLovet Robinson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contact Vasco's Restaurant
Contact Us
Address
Hilton Durban Hotel
12-14 Walnut Road
Durban
4001
Food Served
BuffetAfricanIndianSeafoodSouth African
Trading Hours
Monday - Friday: 06:30 - 10:30
Saturday, Sunday & Public Holidays: 07:00 - 11:00
Sunday - Thursday: 18:30 - 22:30
Friday - Saturday: 18:30 - 22:30
Facilities
Child Friendly
Smoking Section
Functions
Wi-Fi
Secure Parking
Disabled
Outside Seating
Accommodation
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