“Potential but a Let down!”
I had heard via the vegan grapevine, that this restaurant had vegan options. I went online and sadly saw they were super limited, as in one starter, one main and a salad, but wanted to give it a try. We arrived to see the Ol Rafikies had transformed to a vibey, beautiful decorated restaurant/bar. Our waitress told us there was a special, start&main with a glass of wine, however, when I looked at the menu there was only one dish that was vegan, the gnocchi, the starter and salad had been removed and there were no other options whatsoever. So no "special" for me! She went to ask the chef if they could do a vegan starter and promptly returned to say NO. Okay moving on, my dinner companion ordered the Sirloin, and asked if they could give him just a big salad in place of chips, evidently he would have to pay more. When the food arrived we were both suprised by the small portions. The gnocchi was delicious but there was nothing else I could order with it, I was still a little hungry. My dinner companion ordered a starter of hake strips, which was more like a main course. Our waitress was lovely, but not very attentive. The manager came over and we said we thought the portions were very small, he said he would inform the kitchen and went on his merry way. I found the service lacking, portions too small and only one dish for a vegan, with a chef that would not make an effort to create a bit of a starter...which could have been a salad. Very much doubt I would return or recommend this spot...not very satisfying on many levels. Sad because it is pretty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMFbistro, General Manager at The Moveable Feast, responded to this review.
Hi!We are so sorry to hear that you were disappointed with your visit to us but so appreciate your feedback! We have added a few more vegan items to our menu since your visit (delicious roast veg salad and a yummy vegan burger). We have no excuse for the lack of service and care you were shown and are thoroughly embarrassed to hear this is how you were treated. We have recently made changes to our management and wait staff team which we trust would offer you a different level of service. As to your comments regarding our chef and kitchens response, I agree it was inadequate and have spoken to them accordingly. There is no excuse for the experience you had. We took over The Moveable Feast in September and like any business, experienced some teething issues. Our entire team now knows and understands that we pride ourselves on accommodating people and ensuring people feel cared for, so I am sure you would have a different experience should you ever visit us again!We are constantly working on improving our offering and it is vital that we receive feedback such as yours so we know where to focus our attention. We would like to offer you a complimentary meal on us, so we can get your feedback on the changes made. If you would like to take us up on this offer, please email us on info@yourstrulycafe.co.za.I must also sincerely apologise for the huge delay in responding to you - we have only just gained access to the Trip Advisor account set up by the previous owners. We hope to hear from you soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC