OverallChris L
Cape Town Central, South Africa
11 Apr 2021
Food Service Value for Money
“Disapponting.”
We are regular OB customers at several other branches and always eat well and leave feeling cheerful and satisfied. The meal at this branch was edible but not very good with surprisingly small portions. The interior of the restaurant is unattractively under-decorated and the space is noisy. The cheerful waiter informed us that the beer we ordered was out of stock. We had to ask for several items such as ice, serviettes, salt and the salad came to the table long after the meals were served. We left in an unhappy frame of mind.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E6279OBmicheles, Owner at Ocean Basket Hermanus, responded to this review.
Dear ChrisI am sorry to hear that you had a disappointing at our store. We will share your feedback with our team and hope that next time you will feel leaving cheerful and satisfied.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall796gretchenc
Wilderness
20 Mar 2021
“Worst experience at an Ocean Basket ever”
My husband and I had the worst service and meals ever at your restaurant last night - 19 March 2021. The service was slow (the people at the table next to us arrived after us and got their drinks before us. Our chips were half raw and dripping in oil. My rice was sticking together. The top up halloumi, which is very pricey for only two pieces, was thrown in the pan with my calamari and the tartar sauce looked like it had been standing around for ages as it had dried out on top. Also very disappointing was the Mango juice which I always order. It was not the usual thick Sir Mango juice. Your prices are high for this poor experience. We will be warning others not to come there. Such a pity because when Ocean Basket was in the upstairs venue the food, views and and service was excellent. How sad that the move stuffed everything up!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E6279OBmicheles, Owner at Ocean Basket Hermanus, responded to this review.
We are so sorry to hear that you had such a terrible experience with us. We will ensure that this feedback is shared with our team so that we improve the overall customer experience in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overalljoser8431
Hermanus, South Africa
14 Mar 2021
“Great service”
Excellent service and top quality food. Lunch was a sea food splatter for two with top up prawns. It's was excellent choice. Very tasty and enough for both of us. Will recommend. Also friendly staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Agency / Consultant at Ocean Basket Hermanus, responded to this review.
Hello Joser8431,Thank you for this fin-tastic review! We are thrilled to read that you enjoyed your Ocean Basket meal, and that the service was a hit."Sea" you soon.Many thanks,Team Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall961normak
Cape Town Central, South Africa
15 Feb 2021
“Pre Valentines day dinner”
We had 2nd thoughts of spending the evening at Ocean Basket... But wowww!!! It was really an amazing, awesome evening. Our waiter David looked after us very well. Sitting outside was also wonderful as it was a great evening. The prawns were mouthwatering.. Will be back, that's for sure!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Marketing at Ocean Basket Hermanus, responded to this review.
Hey there 961Normak,Thanks for the compliments, we appreciate the positive feedback. We are thrilled to read that you enjoyed your Ocean Basket prawns and that the service was a hit.We hope to "sea" you again soon,Many thanks,Team Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallEwert B
Kathu, South Africa
10 Jan 2021
Food Service Value for Money
“Paying more for less”
Service was good. Did not wait too long for orders, even though it was busy. Amazing how the same menu's at different outlets can taste so different. My Sole was quite dry and rather tasteless. The platter for one wasn't very inspiring either. What I did notice was that the total bill for the 4 of us was substantially higher than recently
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Hermanus, responded to this review.
Hi Ewert B! Thank you for taking the time to review us. We are disappointed to read about the quality of food you received at our restaurant.We are all about getting things right so we can offer our customers an exceptional Ocean Basket experience. Please follow the link to leave us with your details so we can be in touch. https://ob90.goreview.co.za/goreview-crm?revid=WoPChuWe hope to turn this around for you.Many thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallHellokitty1020
03 Jan 2021
“Average fish & chips meal”
We had lunch at the OB in Hermanus on 12 December 2020. Waiter was friendly but service was super slow and the food was very average (we ordered the standard fish & chips with rice). The rice wasn’t properly cooked and cold and We won’t rush back. There are better seafood offerings in Hermanus.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Hermanus, responded to this review.
Hi there Hellokitty1020, We are disappointed to read about the quality of food you received at our restaurant.We want to get to the bottom of this. Please send us your feedback & contact details using this link. https://ob90.goreview.co.za/goreview-crm?revid=eW7Xp8 so that our management team can investigate this further.We hope to hear from you soon.Many thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallPeter S
Hermanus, South Africa
08 Dec 2020
Food Service Value for Money
“DIFFERENT LOCATION, SAME NICE MEAL”
Due to lockdown followed by a change of premises, we had not visited Ocean Basket for quite some time and we were pleased to see that it had re-opened in a different location. Although the views available from the previous premises were missing here, the food was of the same excellent quality as was also the service. Welcome back OB!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Hermanus, responded to this review.
Hi Peter S,Thanks for the compliments, we appreciate your positive feedback. We're so glad to read that you had a great time.We look forward to having you back again soon.Many thanks,Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallPeter S
Hermanus, South Africa
20 Apr 2020
Food Service Value for Money
“VERY NICE MEAL”
We have eaten at this establishment many times over the years and once again we enjoyed a very nice meal (oysters, halloumi, & an excellent platter) provided with friendly and efficient service at a very reasonable price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Hermanus, responded to this review.
Hey Peter,This review is o-fish-ally awesome.Thank you :)We are so happy to read that you enjoyed our food and service!W hope to "Sea" you again soon.Many thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallJirkaNovaPaka
Nova Paka
06 Mar 2020
“Good food in good price”
Very good fast food. You can get good food in good price. They have big choice of different see food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Hermanus, responded to this review.
Hi there Jirkanovapaka,Thank you for taking the time to review us. We are delighted to read that you had a fin-tastic time at Ocean Basket Hermanus.We look forward to having you back again soon.Many thanks, Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overallnina_spots
Calgary, Canada
05 Mar 2020
“Delicious fresh seafood, excellent friendly service and stunning view of Walker Bay.”
The Ocean Basket never disappoints. A visit to Hermanus is incomplete without a meal here. I'll be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Hermanus, responded to this review.
Hello Nina_Spots,Thank you for taking the time to review us.You can always rely on us to serve up a great dining experience.We hope to "sea" you again soonMany thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Village Square, Shop 49 Marine Drive Hermanus 7200