We ordered take away from them via Mr Delivery.Disappointed with the food. It was very small portions and looked like it was all put together in a rush.The fish and chips was put in a foam take away container and the food tastes like foam. Rather consider to put your take away in bamboo or bio degradable containers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Agency / Consultant at Ocean Basket Century City, responded to this review.
Hi there X7705Uwstefanb,We are terribly sorry to read that your meal was not up to the Ocean Basket standard that you are used to. Please follow the link to leave us with your contact number so we get in contact with you to discuss your experience https://ob87.goreview.co.za/goreview-crm?revid=6cmFnmWe hope to turn this around for you.Many thanks,Team Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallGarethCapes1
Milnerton, South Africa
23 Jan 2021
“Excellent Service”
Excellent service with friendly staff members, I ordered the platter for one and it was one of the best meals I had. Will definitely be returning for more.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Century City, responded to this review.
Hi Garethcapes1,Thank you for your great review. ?Our team at Ocean Basket Century City is always looking to serve up a great OB experience. So we are so glad to know you enjoyed exactly that!We hope to "sea" you again soon,Many thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallAiporthopper
Auckland, New Zealand
06 Mar 2020
“The freshest seafood served well and in pans ??”
The best seafood experience and available in all corners of South Africa. Lovely fresh seafood served with rice or chips and always fresh. The garlic sauce with mussels is amazing too. Platters to share also available. Enjoy a piece of the Cape and it’s best seafood. You’ll miss it and the experience once you leave.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Century City, responded to this review.
Hi Aiporthopper,Could it have been any better? We don’t think so. 5-stars! We're so glad to read that you had a 'whale' of a time and enjoyed our delicious SeafoodWe hope to "sea" you again soonMany thanks, Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overalljulian b
Parow, South Africa
27 Feb 2020
Food Service Value for Money
“Celebrating a special occasion”
Because of previous excellent service and food quality at this restaurant, we decided to once again decided to visit. Consistency is the key word. Calvin, our waiter was on the ball. The food was well prepared and the timing of the food was as good as usual. I applaud the management for maintaining excellent service with the quality and taste of food only Ocean Basket can produce. I have tried various seafood restaurants but the unusual flavors of Ocean Basket is unique. I advise that if you want a good tasty seafood dish at reasonable prices, visit an Ocean Basket restaurant especially the Canal Walk restaurant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Century City, responded to this review.
Hi there Julian B,Thanks for the compliments, we appreciate the positive feedback! We are happy to hear that you've continuously loved our Seafood and excellent service!We look forward to having you back again at Ocean Basket Century City, soon!Many Thanks,Team Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallBiggyC
Johannesburg, South Africa
13 Feb 2020
“Business Lunch”
Great for just a quick lunch. I know it's part of their decor /style but the only thing I did not like was the uncomfortable chairs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Century City, responded to this review.
Hello Biggyc,Thank you for taking the time to review us, we appreciate your valuable feedback. We are so happy to hear that enjoyed your quick lunch and overall experience with us If there is anything that you would like to discuss further, please send us your contact details to customercare@oceanbasket.com so we can be in touch. Many thanks,Team Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallShireenCapeTown
12 Feb 2020
Food Service Value for Money
“Very disappointing and tasteless meal”
We decided to have supper at ocean basket canal walk last night for a birthday celebration. I have not been to that branch in a while since i always go to sea point.I was very disappointed in the meal received. The chips was brown looked a bit burnt. The fish was chewy instead of melting and soft. The prawns had no taste and the garlic sauce had no flavour at all. It is very disappointing to spend almost R200 for a meal per person and receive this level of food. I will definitely not be going back. I could have bought me a burger meal at KFC for half the price and it would have tasted way better. Also when i wanted to change my orange juice after receiving it to a milkshake the waiter looked more irritated and chatted to the manager who just gave me a look.Please up your game Ocean basket canal walk. If you wondering why sales are dropping this is the reason.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Century City, responded to this review.
Hey Shireencapetown,Thank you for taking the time to review Ocean Basket Century City. We appreciate all our customer feedback, and we are sorry to read that our food and service were not up to our usual standard.We definitely don't want to lose your support!Please could you forward a copy of your review and your contact details to customercare@oceanbasket.com so that we may get in touch with you directly to resolve this.Many thanks,Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallJeff_Susan
Mojacar, Spain
02 Jan 2020
Food Service Value for Money
“Organised Chaos”
I am a visitor from Spain and we decided to go to Ocean Basket as I last went to one about 10 years back. This branch definitely take the prize for organised chaos. We were seated promptly and within minutes bread rolls were placed on the table. We sat for over 20 min when finally a waiter arrived, took our drinks order and main meal order. 20 min later we were still waiting for our drinks. Noticed table next to us who came in afterwards were served with drinks. My starter arrived about 30 min after being seated, however our drinks were nowhere to be seen. 45 min on and finally our drinks arrived.Our waiter seemed to spend more time on the computer rather than making sure his customers were happy. 50min waiting for food, we were then informed that an item ordered was no longer available to order and had to be changed. I then called the manager who seemed to be aimlessly walking around, hardly managing and making sure things were organised. I questioned why we were only informed 50min later that an item we had ordered was no longer available. Finally our meal arrived which was very good. A restaurant experience is the full package (Service & Food) , and your service was well below par.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Century City, responded to this review.
Good day Jeffsuet,We are terribly sorry to read that Ocean Basket Century City did not provide you with the OB experience that you are accustomed to. If you could please send us your contact details and feedback to customercare@oceanbasket.com so that we can contact you directly to resolve this matter.We look forward to hearing from you.Thanks, Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallKaikai2211
28 Nov 2019
“Amazing service”
Buhle gave us an amazing service, very attentive, food & drinks on time and constantly checking up if we were fine. Such a wonderful service it will make you come back again. Thank you Buhle :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallIdetitan
23 Nov 2019
“Excellent”
Excellent. Buhla was very attentive, and the service was excellent. I would highly recommend a visit to this restaurant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Century City, responded to this review.
Hey there Idetitan,This review is o-fish-ally awesome! We are glad to hear the service was top-notch. We will let the team at Ocean Basket Century City know to keep up the good work."Sea" you soon.Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallBechirmakni
22 Nov 2019
“Great service”
Excellent experience ! Buhle was extremely nice and helped me pick the best plates. I highly recommend this place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Century City, responded to this review.
Hello Bechirmakni,You of-fish-ally made our day. We're glad to read that you had a great time."Sea" you soon.Thanks, Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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OverallCindy Saal
27 Feb 2017
Food Service Ambience Value for Money
Ocean Basket is a good affordable seafood restaurant. Always busy, always efficient service, always consistent, clean and friendly.
The sushi is always good and the service incredibly fast! They normally have your meals to you within 15 minutes! I love that they offer carafes of wine which mean you're able to share one with your partner, and that the platters are also more than enough to share with someone. The only sad thing is that they've done away with their lovely rolls and you now get half a slice of brown bread. Pity.