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Overall Adele Kruger Pretorius
05 Feb 2018

Value for Money
We had lunch at Nuy on the Hill on Sunday 04.02.18. The reservation was done through the Dining out website. Upon our arrival the hostess showed us to a 4-seater table and argued with me that the booking was made for 4 only. I have an e-mail confirmation that it was made for 5 - the manager fortunately saved the day. A simple apology from the hostess would have been great. I called on Sunday morning to move our reservation to 12:00 and spoke to the same hostess - I spoke to her in Afrikaans and despite that she continued in English. She also continued in English when we arrived and it was clear that the booking was made incorrectly. I understand that you receive people from all over, but Afrikaans is the predominant language of the region. The waitresses were extremely slow and lethargic, not checking on us whilst we were having lunch. Upon leaving the restaurant the same hostess did not bid us farewell. Despite a great location and beautiful restaurant, I certainly will not be back
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Owner's Response
Good day

Thank you for your email

I apologize for any inconvenience cause to you by the restaurant staff.
I would like to investigate the matter further. If you could please email myself
We pride ourselves on our friendly prompted service. The actions you described is very unpleasant and I would like to resolve the matter.
Once again thank you for bringing this matter under my attention and I would appreciate your feedback.
Please included a copy of your reservation from dining out with your email.

Sincerest apologies and friendly regards Danette Thompson (owner)
Overall Marion Daniels
17 Feb 2017

Value for Money
Loved the ambience - the value - real value for money.
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Owner's Response
Thank you for the wonderful review. Hope to see you again at Nuy on the Hill!
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Nuy Wine Farm
Nuy, Worcester


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Food Served
TapasBreakfastGourmet BurgersPizzas
Average Price$
Payment accepted
Trading Hours
Monday - Friday: 09:00 - 17:00
Saturday - Sunday: 09:00 - 16:00
Child Friendly
Secure Parking
Outside Seating
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