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Overall JCx66

17 Jun 2021

“Hostile atmosphere”
One of the worst service restaurants I went to in my life. The staff was super rude and didn’t even look at us when we stepped in. Didn’t even ask if we wanted a table or greet us. She didn’t even show us to our tables. She just pointed at a table rudely. We sat down and ordered drinks which she was still really rude about for whatever reason. My fiancé and I are very timid people and didn’t do anything to upset anyone but our waitress was super rude for no reason. She comes back after 5 minutes and asks us if we were ready to order , we say no cause we’re still looking at the menu. She looks at us and says “I’m giving you guys 5 minutes” doesn’t wait for our reply and walks away. Anyway we order and our waitress doesn’t even bring us our food. A random guy from the kitchen comes with our food and stares at us like I’ve never been stared at in my life. We thank him and he doesn’t even acknowledge it. No one even checked up on us during our meal to see if we were fine. The place wasn’t even full so they could not have been that busy. Very disappointed. My fiancé and I are an interracial couple from the USA , I don’t know if they had a problem with that or something else about us. Don’t work in customer service if you don’t wanna serve customers. Most hostile place we have gone out to eat and I would not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozambik Restaurant, Marketing at Mozambik Gateway, responded to this review.
Dear JCx66, thank you for taking the time to give us feedback! We sincerely apologize for the inconvenience and poor experience you had, this is not the standard that we set for our service and we are very disappointed. Our customers mean everything to us so please know that this has been taken seriously and an investigation will be launched and action will be taken. Please kindly email us your contact details with complaint to nicole@mozambik.co.za, we would love to make this up to you and your fiance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall SarahC0805
Gloucester, United Kingdom
07 Feb 2020

Food
Service
Value for Money
“Very good seafood and excellent service”
We decided to eat here, partly because we had a great experience at Mozambik in Cape Town. Food was of excellent quality and the service very friendly and efficient. Only 4/5 as were a bit surprised that the prices were the same here, in a mall in Durban, as at V&A Waterfront in CT. Apart from the location, the decor and furnishings were "cheap and cheerful" in comparison.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, General Manager at Mozambik Gateway, responded to this review.
Hi Sarah C, Thank you so much for this wonderful feedback, we are so happy to hear that you enjoyed your meal and were well looked after by our team! This is what we want every customer to experience when at our stores. :) As for the pricing, we want all of our stores to offer the same product, value, service and high quality food and when opening our most recent store, Cape Town, we decided to keep the prices the same as all our other stores to keep aligned with our brand and what we stand for :) Thank you for your support!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall VeenaNaidoo19
Durban, South Africa
09 Jan 2020

Food
Service
Value for Money
“Lunch with Family”
Tasty food served piping hot. Loved the prawns n calamari with the delicious sauce. Kiddies meal was also good. Paid for 2 kiddies meal but as only 1 came along was not given the other meal as takeaway. Unfortunately due to load shedding caused some delay. Staff were good n friendly. Atmosphere was comforting n serene. Location well situated.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi VeenaNaidoo19,Thank you so much for taking the time to provide us with this feedback, so pleased you enjoyed your meals, I will pass the compliments onto our chefs, they will be so happy! I am so sorry to hear about the meal not arriving and would love to look into this, please could you send me your contact details so we can discuss this further, my email address is Kelsey@mozambik.co.za as I look forward to hearing from you. Kind Regards, Kelsey Hort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall jerushanaidoo
Sandton, South Africa
27 Dec 2019

“Tasty prawns and chicken peri”
Tasty prawns and chicken peri Peri, the service was good and my husband could not get enough of the sauce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi jerushanaidoo,Thank you so much for this amazing review, we are so pleased you enjoyed your time at our store. Thank you for your support and we look forward to welcoming you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall ProudlyDurbs
Westville, South Africa
24 Dec 2019

“We were given the plastic”
We were given the plastic red chairs to sit on - which were not very comfortable. Hubby ordered kingklip with chips and I settled for hake with lemon chilly sauce, accompanied with the vegetable stir fry.My serving was delicious as was the vegetable side. However, the kingklip was too tough. The waitress enquired about the food and when hubby complained that it was not good, she insisted and returned it to the kitchen. He waited a further fifteen to twenty minutes to be served again. The second serving was better, but still not great! I suggest that we stick to the prawns next time, which seems their specialty, as I saw many patrons being served the prawn platter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi ProudlyDurbs,Thank you so much for taking the time to provide us with this feedback, I am so sorry to hear that your experience at our store did not live up to the standards we pride ourselves on, I would love to get in touch with you and discuss this further. My email address is Kelsey@mozambik.co.za and I look forward to hearing from you. Kind Regards, Kelsey Hort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall pm590
Motherwell, United Kingdom
12 Dec 2019

“Good Food”
Great food, fillet cooked perfectly and mash potatoes delicious. Most staff are welcoming and attentive however there are a couple, one a female waitress, who could be much more friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi pm590,Thank you so much for the feedback, so pleased to hear that you enjoyed your meal whilst dining at our store. I am so sorry to hear about the staff, I have addressed this with the owner of the store and he would love to get your contact details to investigate this further, if you could send them through to Kelsey@mozambik.co.za I would appreciate it. Kind Regards, Kelsey Hort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall anandcheddie
Durban, South Africa
27 Nov 2019

“something new”
generally average / food ok but nothing extra ordinary / service as usual nothing to get excited about
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi Anandcheddie,Thank you so much for taking the time to provide us with this feedback, we take the feedback seriously as we use these platforms to establish where we can improve. Please could you send me your contact details so we can discuss this further, my email address is Kelsey@mozambik.co.za and I look forward to hearing from you.Kind Regards,Kelsey Hort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall RoseS3873

05 Nov 2019

Food
Service
Value for Money
“An Exceptional Food Experience”
We felt like something different to eat and tried Mozambik. It was an exceptional food experience. Great flavours, food well prepared, great service and good vibe. Especially on a friday night. A must if you want spicy with flavour. Not sorry we popped in. Will highly recommend this restaurant. And will go back when travelling to Durban.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi RoseS3873,Thank you so much for taking the time to review our restaurant, we are so pleased to know that you had a wonderful time. This is the standard we aim to achieve for every customer that visits one of our stores :) I cannot wait to pass this compliment on to the staff, they will be thrilled. We cannot wait to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Lilly1510
Port Elizabeth, South Africa
31 Oct 2019

Food
Service
Value for Money
“Good tasty Seafood and other dishes”
My second visit to the Mozambik. Both times my food was excellent. I had the vegetarian curry, my husband the quarter chicken, my son the ribs and my daughter in law the chicken livers (starter portion) all of our food was tasty. At 10 in the evening the restaurant was full with diners, which goes to show that they are quite popular. I loved their personal touch of toasted nuts, wrapped in paper, given to you when you sit. There were lots of families with little children.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Marketing Specialist at Mozambik Gateway, responded to this review.
Hi Lilly1510,Thank you so much for this wonderful review. We love hearing about our guests experience as this is how we want every one of our customers to leave feeling :) It also a platform we use to evaluate where we can better ourselves. I can't wait to pass on this information onto the front of house staff and chefs in the kitchen, they will be thrilled. We hope to welcome you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Desigan321

25 Jul 2019

Food
Service
Value for Money
“High-end prices, Good Service, OK food...”
Visited the restaurant with a group of friends recently. Based on previous experience we knew the place to be reasonably priced, however, on this occasion found the prices have increased substantially.My friends comments on the food ranged from "OK" to "Average". The portions were very good on most of the items we ordered. The prawns were indeed queen size and not tiny as some other restaurants have started to serve, however, they weren't very fleshy and stuck to the shell. Service was excellent and our food arrived fairly quickly. The restaurant was not too busy at the time. Our waiter did a great job and constantly checked on us.Had we known of the increased prices at Mozambik we would probably have visited Circus Circus nearby which has an upmarket ambiance and greater variety of options at a similar price point.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MozambikRestaurant, Community Manager at Mozambik Gateway, responded to this review.
Hi there Desigan, Thank you for the feedback, sorry we didn't live up to expectations and standards. Please, will you provide me with your contact details I would love to get in touch with you further? My email address is fern@mozambik.co.zaKindest regards,Fern
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contact Mozambik - Gateway
Contact Us
Address
Gateway Theatre of Shopping
Shop G328, Outer Food Court
1 Palm Boulevard, Umhlanga
Food Served
PortugueseAfricanGrillsSeafood
Trading Hours
Sundays - Thursdays: 12pm – 9pm Friday and Saturdays: 12pm – 10pm
Facilities
Child Friendly
TV/Sports
Secure Parking
Outside Seating
Load Shedding
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