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Overall alanandsasha
Newlands, South Africa
24 Jun 2021

“Disappointing customer service”
We would give this restaurant 1 out of 5…A terribleExperience and one we will not be repeating.We had been for a very impromptu lunch in May, On my wife’s birthday the service wasShocking but we weren’t in any rush and enjoying the day so didn’t let it bother us, but coming back tonight was a totally different story.We were meant to b my wife and I and my father and his wife, (thank goodness they had to bail at the last moment ),We arrived freezing cold and we’re escorted to a table directly in front of the door to outside which was open and shut constantly with people sitting under heater outside, presumably allowing them to smoke. Needless to say it was beyond cold and although a large gas fire was ajacent to us it wasn’t lit, we asked at least twice as soon as we ordered our wine to no avail.Then, once our wine had arrived we asked for a third time….”I willAsk”Still nothing so once the table behind us left we askedTo move, we should have in fact gone with our gut and left.Still no fire… after ordering our starters still with my jacket on I went into the bar( where they had a free standing heater on) and asked again if the fire could b lit and if not could I see the manager….I was told it would b and not toWorry and to orderMy main as we did…. Starter came and went which was delicious but we were still freezing and after a fairly patronising comment from our waitress she could get me a blanket I decided no I wanted to see the manager…. Then my husbands lamb arrived and it was tough and not nice at all enough was enough.The manager finally came over and apologised for the lamb asking if she could get another but the time and frustration had gone too far.. we just wanted to go home to a warm home…She then went on to say that they only lit the fire on very cold evenings… may I just say that as a man married to abritish wife this warranted as a very cold night!!!!It was 7 degrees for goodness sake….I’m boring myself too with this epilogue but needless to say we will NEVER b returning to Jakes ans suggest I also give it a wide berth.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall HeidiPap
Cape Town Central, South Africa
22 Jun 2021

“Hidden Gem Restaurant”
Beautiful restaurant with inside and outdoor seating with Stunning table decor. Great selection of food and portions are huge and delicious.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall rmcdonald2019
Cape Town Central, South Africa
18 Apr 2021

“Smoked out again at Jakes”
This used to be one of my favorite restaurants , the lamb curry was outstanding despite the accompaniment of plumes of cigarette smoke clouding in from every angle The problem is that the establishment is very accommodating of smokers and no matter where you are seated or how many times you frequent the restaurant, you are forced to endure the smell of second hand cigarette smoke throughout your meal As a shareholder of British American tobacco I naturally applauded this encouragement to smoke but I would prefer to dine without a compulsory tobacco smell filling my nostrils and permeating the fabrics of my clothes Unless they do something about this I would suggest that, in fairness to potential customers they should consider a name more appropriate to the experience,something like “Smokey’s “or “Smoke in the village “ and recommend that diners who wish to savour the flavors of their food should AVOID THE PLACE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall Snakeyboy
Cape Town
28 Feb 2021

Food
Service
“Terrible kitchen service”
My wife and I arrived for dinner at 1845. Our first drinks arrived fairly quickly and we ordered food. The starters arrived after 1930 - dim sum pot stickers which were doughy and undercooked and certainly not “pot stickers”.By 2010 there was still no sign of our main courses and the manager came to apologize and advise that they would be available in 5-10 minutes. At about 2015 we cancelled our order, paid for our drinks and went home. We were told that the kitchen was backed up as it had been on the Tuesday night.The kitchen scheduling and service clearly need major overhaul. We won’t be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall RobynM1750

02 Dec 2020

“Date night.”
Great atmosphere, food bar and lounge area. Good value for money, amazing vibe with loads of specials during the week.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall Foodiecac

29 Sep 2020

Food
Service
Value for Money
“LOVE !”
We have been either coming to the restaurant, or getting take out from Jakes throughout lock down, and my oh my! They have never disappointed. always delicious food. Amazingly friendly staff, and great atmosphere we love coming to Jakes. With a wide variety to choose from, Jakes meets the needs of almost everyone. Lovely experience!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall Lorraine H
Cape Town, South Africa
06 Sep 2020

“One of my favourite restaurants”
Al fresco dining on the patio, Jakes is a firm favourite with us. Consistently good food, great service and conveniently located
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall lisajdrake

07 Mar 2020

“Anniversary celebration”
My husband and I visited Jakes for our 4yr anniversary dinner. The staff were so welcoming and all congratulated us. The food was exceptional. My husband had the Roast Duck and I ordered a Beef Fillet with port and blue cheese sauce... cooked to perfection and definitely one of the best steaks I have ever had. A beautiful touch was our waiter bringing us 2 complimentary Red Velvet cupcakes to celebrate our special occasion. Well done Jakes.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall Cmol2014
Javea
29 Feb 2020

Food
Service
Value for Money
“Excellent!”
Booked for a group of 16 on Monday 24th feb. Table was beautifully laid out, service very attentive and food also excellent. All my guests enjoyed it - would definitely recommend for a party
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overall RobertDylan
Cape Town, South Africa
15 Feb 2020

“Amazing gem”
I first took a chance on Jake's for a birthday celebration with my parents but it's since become my new favourite restaurant. Always have great food there plus the service has always been good. Had particularly good service tonight from Chelsea, who was amazing! Bar is also great and the bar staff phenomenal. Will definitely be back frequently!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contact Jake's in the Village - Tokai
Contact Us
Address
Shop A5, Steenberg Lifestyle Centre
Steenberg Road
Tokai
7945
Food Served
Global/InternationalAsianContemporaryLight MealsMoroccan
Trading Hours
Restaurant:
Monday - Saturday:
Lunch & Dinner
11:30 - 22:30

Bar:
Monday - Saturday:
11:30 - 00:00
Smoking Area
Facilities
Deliveries
Takeaways
Smoking Section
Functions
Fireplace
Secure Parking
Outside Seating
Load Shedding
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