It took a complaint and 25 minutes to get a drink on the deck and much longer to get the bill Really poor service for what is supposed to be a 5 star hotel, lovely setting but badly let down by the quality of service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallSandzRD
06 Apr 2021
“Horrible service from F&B manager replicates horrible food!”
Pathetic food. Flat bread served RAW! Beef well over done after asking for medium. Prawns are tasteless and livers not spicy. A big 'screw you' attitude from the f&b manager. Maybe coz it's not clebreties you serve. 50minutes for basic meals are PATHETIC WAITING TIMES! PS TO THE F&B MANAGER: FOOD SHOULD NOT BE PREPARED TO YOUR LIKING, IT SHOULD BE PREPARED THE WAY IT SHOULD BE AT A 5 STAR HOTEL- NEVER EVER HAVE I BEEN SERVED RAW DOUGH AND THE MANAGER SAYS HE LIKES IT THAT WAY THAT'S Y HE SERVES IT!!!! Thank you to Jabu, Krinesh and Mzwa for good service. F&B Management needs to be reviewed here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallKarynglock
03 Oct 2020
“Unbelievable service”
We went to The Elements Cafe to celebrate my mother's birthday and had a fantastic meal. The menu is extensive. The view spectacular. Food scrumptious. The staff have been superbly trained so that all our meals arrived at the same time and plates were only cleared once everyone had finished eating. It was refreshing to see this standard of service. Special mention to Mzwa who was extremely attentive to a large table. We will most definitely return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overalljane_lait_7
Durban, South Africa
15 Mar 2020
Food Service Value for Money
“Favorite relaxed lunch place!”
Just had another fabulous lunch at Elements! Portia our Waitron for the afternoon was charming and went out of her way to accommodate my dietary requirements that weren't part of a lunchtime menu. To finish the perfect Birthday lunch, my partner was surprised with a delicious cheesecake... lovely surprise! thanks x0x0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallSiza M
Cape Town, South Africa
01 Jan 2020
Food Service Value for Money
“Beautiful view”
Beautiful view of the Indian Ocean, great ambiance and food.service was a bit slow although attentive. It was good to be back
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallYuggibear
Centurion, South Africa
13 Nov 2019
Food Service Value for Money
“Great ambiance, food a little on the expensive side”
Came here on a Sunday on my way to the airport. The menu is a bit limited but nonetheless caters for everyone. The waitresses are not as fully attentive as they should be. The male waiters were interested in flirting with the young ladies...I had the seafood pasta which was a half portion and very generous, do not venture into the full portion unless you are really hungry. Ambiance is great here and i always try and make sure that i stop over here when in Durban. I love the views and just the general vibe.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overallmartinuksa
Johannesburg, South Africa
09 Nov 2019
“Late lunch”
Just booked into Beverly Hills for a week. Not too hungry, but first meal at the coast has to be fish and chips. Popped into elements cafe for a late lunch of battered kingklip, pea puree and chips. One of the better plates of fish and chips that you will get. Beautiful moist fish in a light, crispy batter. Not oily at all. The pea puree was good, but the chips stole the show. Fantastic!Highly recommended. ????
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallVanessaNarotam
Umhlanga Rocks, South Africa
21 Oct 2019
“Good food, great vibe, beautiful views”
Beautifully decorated. It’s got a Moet et Chandon bar and decor elements. So very trendy. The food is good - light cafe style mea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overallyvonne_malley
Rawtenstall, United Kingdom
20 Sep 2019
“Just fabulous”
We came here to celebrate with our friends for their 55th anniversary. We were very impressed with everything and would like to give our waitress Nomtha a special mention for her attentive service. Fabulous experience fabulous food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overallyashivramdarie
Durban, South Africa
13 Jul 2019
“Cocktails and Calamari”
Perfectly presented, delicious cocktails. And the calamari had a perfectly crisp tempura batter and was also done to perfection. Pretty much a perfect afternoon, also a huge thanks to Stanford for the perfect service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trail43440244416, General Manager's Assistant at elements cafe bar, responded to this review.
Dear Yashivramdarie,Thank you kindly for taking the time to complete a trip advisor. We are most grateful to read that you enjoyed your meal with us and your positive feedback will be passed on to Stanford.We do hope to welcome you back again soon.Kind regardsPaula
This response is the subjective opinion of the management representative and not of TripAdvisor LLC