Website
Weather
OverviewMenuFunction FacilitiesReviews
Guest ratings (1)
  • User Reviews
  • TripAdvisor Reviews
Sort By:
Overall Piet Geyer
24 Apr 2019

Food
Service
Ambience
Value for Money
On Sunday 21 April 2019 we had lunch at De Viswijf Restaurant in Jeffreys Bay. After a while when we put in our order, I inquired from the owner/manager when the food would be served. He answered me very arrogantly, saying that our order was only in at the kitchen for half an hour and that we could not expect it to be ready as yet. I queried his answer by stating that that was not the case and that we had ordered earlier than the time he had indicated. He then again answered impolitely that he watched when the order was taken and that he knew how long ago it was. This was very humiliating as he treated me like a naughty child who did something wrong. It seemed that he was not open to any further discussion an I sat down at the table with my family who also could not believe how I had been treated by this man. He did not even try to accommodate our need/request or try to investigate if the order was perhaps put in late by the waiter. This is no way to treat a customer. BAD EXPERIENCE!
0 0
Owner's Response
Dear Mr Geyer.

Thank you for sharing your concern.

The man refferd to was myself the owner and I would herewith like to apologise that this was your experience and as per your opinion I was arrogant and made you feel the way you did.

At the time of you inquiry I had already checked your order on the system that shows timelines and checked with both the waiter and the kitchen as to the progress thereof hence I could respond to your inquiry.

Your order at the time of your inquiry was with the in the kitchen for only 30mins as explained and as all our meals are prepped to order and especially on a day we were fully booked as you may recall we allow 30-45 mins prep to table time. Your order from time placed to last plate on table took 43mins.

You arrived at the restaurant at around 13h and only order at around 13h48, it would not be reasonable to consider the time spent prior to your order as part of the time waited, sure you'll agree.

During our discussion you mentioned that you were
Book a Table at De Viswijf Restaurant
Book a Table
Contact De Viswijf Restaurant
Contact Us
Address
55 Diaz Road
Jeffreys Bay
6330

 

View map
Food Served
Fine DiningSeafoodSouth AfricanSteakhouse
Average Price$
Payment accepted
Memberships
Trading Hours
Monday - Saturday: Lunch: 11:00 - 14:00
Dinner: 17:00 - Late
Sunday: Closed
Facilities
Take Out
Secure Parking
Child Friendly
Outside Seating
Fireplace
Dancefloor
Functions
Wi-Fi
Weddings
Outside Catering
Load Shedding
Dining-OUT is proud to be South African
© 2019 - South African Restaurants - Dining-OUT