De Viswijf Restaurant

How WONDERFUL that it wasn't the windy city that blew you away!We are SO glad you enjoyed your visit! Thank you for taking the time to let us know how your experience was. It is always so good to hear that our efforts to provide the best quality service and delicious food, are being appreciated! Hope to welcome you back again soon!The De Viswijf Team

Again, a very big HAPPY BIRTHDAY! We are very glad that you enjoyed this special occasion at De Viswijf! Looking forward to welcome you back soon!The De Viswijf Team

What an absolute honour to be part of your birthday celebration! Again, a very big happy birthday!Thank you for supporting local and choosing De Viswijf as your venue! Good service, quality wine and delicious food is what we strive for and it is so wonderful when appreciated!We are very privileged to enjoy our beautiful view everyday and love enjoying it with friends and family! Welcome to the De Viswijf family!Looking forward to welcome you again soon!The De Viswijf Team.

Dear DanielTrust this message finds you well.Thank you for your visit, review and sharing your personal opinion.I'd herewith like to briefly respond. We do follow Covid protocol, require guests to wear masks, sanitize, take temperatures and sign in if they did not have a reservation on arrival, and assure you we are concerned, we use medical grade products to clean an sanitize and have regular building sanitation cycles and so forth.Unfortunately in some instances some guests quickly go to the restrooms past reception and forget their masks, they do apologize and we ask please do wear your mask but this may cause the impression that they enter without masks etc.Local law require your nose and mouth be covered as our shields do, also considering you’re addressed facing one another and while you will typically be sitting down, and as we are in hospitality we try and serve you with a visible smile, we have been using these shields for quite some time now and have had clients even purchase these and must mention that you are the first client to be concerned / complain.Staff, on the occasion when not close to any one, briefly remove the masks as guests also do when seated at tables to in turn for a short while breath with more ease.I’m quite ambivalent myself to respond to your opinion on front and back line staff and do not appreciate the racial referencing or distinction, yet to explain, shields for service with a smile and shield not in kitchen as they steam up not allowing staff to prepare your meal.Thank you for complementing our food, our apologies that the dishes could not be explained with enough detail, we have recently hired a few new waiters and also have some who may not necessary be able to explain everything as good in English as good as they may have in their first language, Afrikaans, yet we take note and will be sure to do more staff training.Thank you once again for visiting and sharing your compliments, concerns and opinion, safe travels.Kind regardsFred – OwnerDe Viswijf

Hi Bianca.Thank you for your review and opinion.It sure was not our intention to make you feel unwelcome and apologise that this was your experience. Not to disagree or dispute your review, but pleasr allow me to clarify a few of the facts, you arrived 40mins late not 20 as stated at witch point I politly explained that I have given the table away but were busy cleaning another table that should be ready in a few minutes, also apologising that you had too wait, 7mins to be exact and as I went to check that the table is ready you went to the bar to order drinks that were in turn served to your table as you were seated.Parking was availble right in front and at the time of your arrived, you parked close as we noticed from upstairs from reception on your arrival, where you were welcomed by myself.I myself unfortunately do not always have the time or always get to call on all our tables, but our well trained waiters do call on you and will notify us should anything not be in order.As a local resident myself I do agree that we have a welocoming community and should carry ourselfs as such, as one could also have the courtesy to phone ahead and notify someone if you're late, or if the number of geusts reserved for have changed, et cetera. We unfortunately cannot always follow-up and have to use time as an indicator to make seating decisions, especially during busier times like school holidays as in this case, as a local you should know how busy it can get.As a fellow local things like this can surely be resolved umongst one another by simply discussing it with one another, yet we the use of social media platforms that damage the reputation of a reputable business in the community is used and can only leave me to ask if it's not deliberate, also when considering you have only ever left two reviews on the platform of witch this is one.Unfortunately the customer is not always right, especially when their not being reasonable or true in sharing the facts.We'd would like to kindly request you please remove this and we further discuss and resolve this reasonably and respectfully.Thanking you.Kind regards.Fred - Owner.

Dear FoodfanaticTrust this message finds you well.Thank you for sharing you compliments. We highly appreciate them and take note of your concerns and or opinion.Glad that you enjoyed our food, view and service on what was your special occasion and wish you many more in good health.As for our wine list, we offer one of the largest boutique or estate wine selection in our area and is priced within the industry norm and or even below, and would not agree that its overpriced.Glad you noticed that we do follow protocol as I am serious about it and apologise that you still did not feel safe, even after following our protocols and wearing masks yourselves.The customers without masked apologised for omitting to bring theirs and followed all other protocols. We did not want to turn them all the way back home. They did however, as do I, keep a safe distance.I feel safe in my own "home" and at my own risk, I likely sanitize my hands hundreds of times a day, also take my temperature several times a day and do wear a mask any where else I go in public.Yet I take note and as we have mentioned on our platforms, if you do have any concerns or do not feel safe, we understand you not visiting at the time and recommend you do when you feel it safe to do so. Thanking you, stay safe and wishing you good health.Kind regards.Owner.

Wonderful to hear. We hope to welcome you again next year as we pride ourselves in serving delicious Christmas meals. We are very glad you enjoyed this special occasion with us.The De Viswijf Team

We are SO glad you enjoyed this wonderful view we are so privileged to experience every day.Wonderful to hear that you enjoyed your visit. We hope to welcome you again soon, to enjoy a delicious meal on our deck.The De Viswijf Team

Oh how we love our wonderful view. We are so glad you enjoyed it as much as we do. We pride ourselves in providing a wide range of quality wines and to pair it with delicious food.Much appreciated that you took the time to let us know your thoughts.Hope to welcome you again soon.The DeViswijf Team