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Overall revashniv

29 Mar 2021

Food
Service
Value for Money
“Was really Disappointing”
We actually Love Ocean Basket and we have never had a bad experience before. i always said you could never go wrong at Ocean Basket and i was so wrong.Our Waitress was not proactive and we had to ask her for things continually. Our Food was a Disaster , we had 2 platters for 2 which was dry, tasted horrible. Normally the Sauce is all over the prawns and the Rice , this time it was dry.All you could taste was old Oil that the stuff was deep fried.We spent a lot of money last night which is really a Luxury in this time. We did not complain then but had a take way which i gave to my helper. Which even she said it was not nice. i need someone to call me. 083 44 61234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Agency / Consultant at Ocean Basket Ballito, responded to this review.
Hi Revashniv,We are concerned to see that your experience was not a good one. We want to get to the bottom of this. Please send us your details using this link. https://ob111.goreview.co.za/goreview-crm?revid=FUn27h.We hope to turn this around for you.Many thanks,Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall SharksSupporter1
Ballito, South Africa
21 Mar 2021

Food
Service
Value for Money
“Typical Ocean Basket Fare”
Very quiet on day of visit and sat on top deck since it was a nice sunny day. Service was friendly but not not super fast and food mussels and prawn platter was tasty. Beers were cold. Menu is the same at every branch so at least you know what you are getting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Agency / Consultant at Ocean Basket Ballito, responded to this review.
Hi there Sharkssupporter1,Thank you for sharing this feedback with us. We are happy to hear you love our seafood so much! We do however apologise for the long wait.If there is something you would like to discuss further please follow this link to send us your contact details so we can get in touch with you. https://ob111.goreview.co.za/goreview-crm?revid=R6Nuts.Thanks,Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall AshG321
South Africa
18 Sep 2020

“Terrible First Experience at Ballito”
We have been to many Ocean Basket Restaurant and this time we thought we would try the Ballito branch. We arrived at 6:50pm. It took 15mins for the waitress to attend to us. We then ordered a plater for 2 which took 1hours and 20 mins to be prepared. While waiting we received the roll which was stone cold and super hard. The waitress completely ignored us for 40mins before coming up and saying it will be another 3mins which ended up taking another 30mins. After the long wait the food arrives. It had about 5 table spoons of rice(Def not enough for 2 people) which was cold. The squid heads where cold. Ordered an extra portion of calamari which they did not add but charged for it. Altogether extremely disappointed in food and service. I would not recommend this branch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelPowell, Owner at Ocean Basket Ballito, responded to this review.
Hi AshG321, we are incredibly disappointed to read about your poor experience. Please accept our apologies. We’d love to get in touch so we can investigate properly. Kindly inbox us your contact info to ballito@oceanbasket.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall ZayntanaJ
Durban, South Africa
04 Apr 2020

Food
Service
Value for Money
“Lovely evenings.”
I have been a few times and really had a wonderful time. Brilliant venue with lovely fresh food and fantastic service.I have no doubt we will be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Ballito, responded to this review.
Hey there Zayntanaj,"Cod" it have been any better? We don’t think so. 5-stars! Our team at Ocean Basket Ballito is always looking to serve up a great OB experience filled with delicious Seafood and great service!We look forward to welcoming you back again soon. Stay safe!Many thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Naomi P
Ladysmith, South Africa
30 Mar 2020

“Vey hungry”
We enjoyed the fresh salmon salad and sushi. The view was just amazing. Will visit again. We really enjoyed the time out we left our car at our guest house and had n nice walk to the restaurant and back
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Guest Relations Manager at Ocean Basket Ballito, responded to this review.
Hi Naomi P,Thank you for taking the time to send us your feedback!We're so happy to read about your great food and atmospheric experience with us at Ocean Basket Ballito :)We hope to "sea" you again soon!Many thanks,Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall IngridErika58

08 Mar 2020

“Valentines Value”
We enjoyed a shared platter, it was Valentine's Day, after all. Quick and efficient service, and good value for money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Ballito, responded to this review.
Hi Ingriderika58,Thank you for your great review. We are so happy to hear that you and your loved one enjoyed our Seafood platter, and received efficient service!We hope to "sea" you again soon.Many thanks,Team Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall GerdaKotzePretorius
Graskop, South Africa
06 Mar 2020

“On the rocks...”
This is a Ocean Basket with a stunning view! A little bit disappointed, as we were there on a extremely hot day, and there was no cool air or aircons, which resulted in an odd fly or two!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Ballito, responded to this review.
Hi Gerdakotzepretorius,Thank you for taking the time to send us your feedback. we are always looking for ways to up our game. If there is anything that you feel we can improve on, please forward your contact details and any further comments to customercare@oceanbasket.com so we can get in touch.We hope to "sea" you soon.Many thanks, Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall chrisberlyn
Ballito, South Africa
16 Feb 2020

“Great location. Great view. Average Service.”
Great location with awesome views. Was a little hot inside considering the air cons compete with the hot and humid climate while the windows are open. Food quality was average. Portion sizes were generous. Service not that great unfortunately. No table clothes on the tiled table cloths left our table rather messy from condensation off the glasses.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanB21, Owner at Ocean Basket Ballito, responded to this review.
Hi Chrisberlyn,Thank you for taking the time to review us, we appreciate your feedback. We are sorry to read that your meal was not up to the Ocean Basket standard that you are accustomed to, and for that, we do apologise.If there is anything that you would like to discuss further, please send us your contact details & a copy of this review to customercare@oceanbasket.com we can be in touch.Many thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall Imianel

31 Dec 2019

“Bad service”
The service is terrible. Was seated at my table and waited 10min before calling a waiter to take my drinks order. My food came first before my sparkling water???? My water came to the table without even some lemon or ice and my sons milkshake without a straw.. there were also no bowl to place the empty prawn shells so I had to use the bread basket which still had bread in it. There were people who came to sit at the table next to us and also waited about 10 to 15 min before someone served them. Rather go next door or the Galley.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Ballito, responded to this review.
Good day Imianel,We are concerned to see that your experience was not a good one. We all about getting things right so we can give our customers an exceptional Ocean Basket experience. Please forward your details along with this review to customercare@oceanbasket.com so we can be in touch.We hope to turn this around for you.Many Thanks,The OB Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overall RockLouw
Pretoria, South Africa
19 Dec 2019

“Family dinner”
Service was good, but unfortunately OB has this 'culture' of drowning everything on the plate in lemon butter!! The food would be so much better if they leave this on the side, by default!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean B, Guest Relations Manager at Ocean Basket Ballito, responded to this review.
Hi Rocklouw,Thank you for taking the time to send us your feeback, it is greatly appreciated. Please could you kindly forward your contact details and a copy of this review to our Customer care department at customercare@oceanbasket.com as we would like the opportunity to discuss this with you and hopefully turn it around for next time.Many thanks,Ocean Basket
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contact Ocean Basket - Ballito
Contact Us
Address
Shop 1, 12B Compensation Beach Road
Ballitoville
Ballito
4420
Food Served
SeafoodCajun/CreoleGreekMediterraneanSushi
Trading Hours
Monday - Sunday: 11:00 - 21:30
Facilities
Child Friendly
Takeaways
Wi-Fi
Outside Seating
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