The meals at Fabio's Italian Restaurant in Hermanus are usually delicious, but the attitudes of the Manager and staff totally unacceptable.I ordered a pizza which had mushrooms on it and asked for the mushrooms to be deducted and boerewors to be added instead. When we received our bill the price of the mushrooms had not been deducted, although they were not on my pizza, and they refused to deduct the cost from my bill. So we were charged for something we did not receive - in other words we were robbed. This is not the first time that we have found the staff at Fabio's to be rude and have a non-negotiable attitude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
My Opinion, Owner at Fabio's Authentic Ristorante Italiano, responded to this review.
Ristorante ItalianoAfter chatting to Gretchen & her explanation does not match my managers , Gretchen , u mentioned u cannot go overseas where u spend most of your time , wat a pitty that U not frustrating them but us , wrt your pizza , u changed my recipe , u decided to take off mushrooms but add Boerewors , that was your choice & we did it , not for me to argue , however calling me a theif or my staff dishonest is certainly not acceptable , we should have charged you a sharing fee , which is stated in the menu however we were compromising , so please do not ever return to my establishment , enjoy your life in the Wilderness & overseas , fell sorry for both places , your husband seems to be a reasonable person but your attitude really needs to be checked by a psychiatrist , U seriously have issues & during these trying times with COVID , I cannot believe people like you still have such a terrible attitude , I did offer to come past & get your R10 for the mushrooms , even though u changed my recipe , u refused & chose to be malicious & not even write me a mail direct but to go to social media direct , tells a story !!!! Addio Fabio
This response is the subjective opinion of the management representative and not of TripAdvisor LLC