OverallHoneyBadger52
Durban, South Africa
21 Nov 2019
Food Service Value for Money
“A shocking experience!”
I attended a breakfast networking event at the Dros in Gateway this morning and can only describe the experience as appalling!They got my breakfast order wrong twice!They don't know what well done brown toast is!And I'm still waiting for the honey that I asked for!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OverallErnestRall
15 Jul 2019
“breakfast lunch and date nights”
been there 4 times in the last 4 months ,absolutly love the food and the table set up is more cosey and personal with nice soft lighting and an upstairs level for bigger groups .food is amazing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
111cynthiau, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Thank you for the positive feedback. Looking forward to servicing you in future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallkvlNatal
Natal
20 Jun 2019
“Surprisingly Lovely Evening”
Having been to Dros a number of times and always having something wrong with the experience be it the food or the service resulted in us avoiding Dros for a while. Last night invited by friends for dinner I wasnt looking forward to it BUT we were all pleasantly surprised not a single problem with the food infact it was full of flavour! whilst everyone had ribs which they throughly enjoyed I had the chicken espatada which I would definitely order again next time. I do think a little more work on service is needed, but thats me coming from the industry im prob a harder critic to please but all staff watching the TVs isnt a great look, espically when trying to get their attention. However saying that service has improved alot compared to our pass experiences. The Manager Alan is really doing a good job bringing it back up. We actually look forward to coming again "a turn in the books" Thank you for ensuring we had an enjoyable experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overalllouisan349
Durban, South Africa
16 Jun 2019
Food Service Value for Money
“Family Restaurant”
I was lucky to have lunch with my hubby at Dros. Well from entering service was great and staff very helpful and friendly. Well coming to the food we had ribs. All we can say is one of the best in KZN. The atmosphere was fantastic. The the Dros Management and staff if a customer drive about +- 50kms to atvat your place GOLD STAR for you. Thanks for a great afternoon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
111cynthiau, Owner at Dros Restaurant and Wine Cellar, responded to this review.
I am glad you had a wonderful experience. I will convey to our staff your message of thanks Have a good afternoon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallDwight87
Johannesburg, South Africa
16 May 2019
“Great food, great service and a beautiful night”
My wife and I had a lovely dinner at the top floor of Dros, we were so happy with the staff and their service that we offered to always come and dine every time we are Durban. The menu is standard Dros menu which we like and enjoyed, the food didn't disappoint in anyway. The atmosphere was beautiful, we had a great dinner.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
111cynthiau, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Thank you, will let the chef and waiters know, always a pleasure to serve you. Hope to see you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overallanousket
Boksburg, South Africa
08 May 2019
“Great service and good food”
We were super hungry and the waitress was super fast and made sure our order was exact and quick. She was very helpful in helping us choose the best dishes and I had a great cuppachino.. lately some of the establishments are using filter coffee as cuppachino... so this is an important part for me. They value you as a client.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
111cynthiau, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Thank you for the awesome review. Hope to see you soon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallPeterQ243
25 Apr 2019
Service Value for Money
“An ex wine-cellar based concept that only serves 4 wines and poor food”
Went to the Dros at Gateway foe lunch - should have gone into the other restaurants one walks past to get there. The section of wine ? 4 different cultivars from one unknown label (house brand?), with one being a Sauvignon Blanc Light ... tasted liked a highly diluted poor wine. The food - chips were cardboard flavour and texture - the fish was anorexic-ly thin and drier than the wine. the veggies were not too bad and teh chicken wings acceptable. Not a good experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
111cynthiau, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Good afternoon Peter, thank you for bring the name to my attention. Dros has dropped the branding of wine cellar. We a franchised restaurant and the menu's are prescribed. Please drop me an email on cynthia@dros.co.za, i would like to discuss the food quality?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallM3549NIkarlw
Perth, Australia
09 Jun 2018
“Good robust steak house food”
After a tiring morning fighting the dept of home affairs, my son and I needed a good wholesome brunch, and found the Dros. Nick often orders nachos, and I decided it was a bit early for a full on steak (which I think is one of their specialities ), and ordered fish and chips. Nick’s nachos were on a par with anywhere else, and the salsa was exceptional. Good size portion too. My pan fried hake May have been a little under done (unusual for fish), but combined with a cold Guinness and the good service, it was a perfect brunch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia U, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Good afternoon Karl, Thank you for your feed back. We strive to give you the best possible service and exceptional food. I will have a word with my kitchen manager to investigate the Fish under done. Have a wonderful afternoon, hope to see you at Dros Gateway soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallMeganZ154
10 May 2018
Food Service Value for Money
“Fantastic evening at Dros Gateway”
We had a fabulous dinner at the newly renovated Dros in Gateway. We had the 3 course meal special (i had a FANTASTIC T Bone Steak) and the kids had all the fun in the world playing with the sand art and playstations. Will definitely be coming back on Sunday for the kids eat free special and fun times on the jumping castles and scooters for the kids!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia U, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Thank you, I am glad you had a memorable experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OverallDevanMoodly
Johannesburg, South Africa
07 May 2018
“poor service”
we popped into Dros on Sat night 28 April 2018 for supper. It was not hectically busy. We were eventually shown a table. we waited for 15 minutes and after no service, saw a group of waitresses & waiters just chatting. I requested one to take our orders, and his response was he will get our waiter. Instead he continued chatting without calling our waiter, so we left.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia U, Owner at Dros Restaurant and Wine Cellar, responded to this review.
Good morning, i am sorry your experience was not up to standard. The waiters have under gone extensive training and this should not occur. I take service seriously and wish to identify the waiter concerned. Can you please email me back on cynthia@dros.co.za?
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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OverallYajna Pale
17 Feb 2017
Food Service Ambience Value for Money
My first visit at Dros Gateway was below average.I opted for a medium rare sirloin steak, which arrived well done.It was tough to chew and really dry.I was disappointed with the portion sizes as well as they seemed quite small compared to competing restaurants.Will definitely go some place else the next time.