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Overall Angelina Eng
11 Nov 2019

Food
Service
Ambience
Value for Money
I was terribly disappointed with Dros on the day of the rugby world cup this year. I booked a table for the rugby which was at 11am, but they didn't tell us when we booked that we had to be there by 10:30. We got to the restaurant at about 10:50 and was told that our table had been given away! The manageress was quite indignant and said, "You can't expect us to keep your table forever!" and I explained that we were never informed that we had to be there half an hour earlier when I made the booking. Plus, they did have my phone number but they didn't phone me when we were supposedly late. This is what restaurants are supposed to do as I have worked in many. We were at the mall since 09:30 and could've gone there straight away. In the end, we had to sit at a table looking at a TV so far away and in front of a window that blinded us. Just to note that the waitress that day was very good which was at least something. I rated the service good but that was because of her but overall bad.
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Overall Mandy Smith
29 May 2017

Food
Service
Ambience
Value for Money
What a let down!!!
Stopped in yesterday morning for some breakfast. Were treated nicely at the door and taken through to the smoking section, seated and given menus. Thats were the service ended. Ordered coffee while my man went to fetch our smokes out the car. Coffee took so long i went to check for the waiter to see if he had forgotten (there were only 2 other tables in the whole place). Waiter eventually brought our coffee and then took our order We chose to have burgers rather than breakfast). We decided to move to the bar to have our meal, we took our own cutlery and condiments but forgot the place mats - these were never brought to us. While we sitting at the bar the barman is busy stocking his bar, and climbing on the counter to put the wines away - surely this should be done before the customers arrive? The food took so long to arrive i thought they might have forgotten our order. When it eventually did arrive it was cold. The monkey gland burger we ordered the sauce looked
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Contact Dros - Canal Walk
Contact Us
Address
Canal Walk Shopping Centre
Century Boulevard
Century City
Trading Hours
Monday - Sunday: 08:00 - 22:00
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