Dear Savethesharks, , quite disgusted with your pathetic review and really disappointed with your attitude both in the restaurant and how you portray yourself in this review, please accept what we say in response as constructive and hopefully we don't embarrass you too much;Firstly we welcomed you soooo very friendly by our table attendant and got your fiancé the nicest warmest location in the restaurant , we were very accommodating and what you mention in this review is disgustingly malicious and it seems you are really a nasty person with a vendetta or crusade to mean harm;We only have one draft , and is the best choice for our customers and has been for the last eight years , never had a complaint in fact only compliments, the establishment does not warrant another draft , we have other local craft beers like Öld Harbour "in a bottle and delicious , we offered that to you however you declined it , so not sure what you are on about :The Ribs were perfect according to our camera and our chefs confirm the rib basting was perfect !!!!!!!!! not sure what you are on about Your steak was cooked to perfection , in fact the manager was quite correct , 100% correct as we had the honour of the head chef from H/O today visiting us and we all checked it together, he can confirm that the steak was perfectly cooked, remember we used matured SA Beef and we would for sure not overcook a medium steak , as that is the reason why they are matured , so seriously disgusted with your reaction , in fact it seems that your victimization towards us has been viewed as that , you did not come to eat by us however just to criticize, not sure if anyone paid you to do that ?lastly , the manager was trying to establish what was wrong with you steak , it seems your anger should be directed at your fiancé , your personal arguments and discussions should not result negatively in our perfect product,we did offer you another one , just to please you as we are humble & honest , we also want to look after our patrons as we do every day , as you refused , we took your meal off the bill, we did also take the sauce left on accidentally as for us its not about the money , its about our passion of making great food , and we do that successfully every day , you are a persona non grata at our establishment and our reviews are great & we strife for perfection in all our actions daily and love what we do , we are a huge asset to Hermanus and add value to the brand with our great reviews and assist the community at whole , it is disturbing to be so critical and malicious , I think you need medical attention , we also support the sharks and donate towards their protection , hope to never see you again

Dear Sue H9 , sincere apologies for this experience , we had a few new staff under training & were extremely busy that night that we failed with your table , once again , apologies , if we could make it up wo you please do e mail us directly and we will certainly compensate accordingly and would love to have you back to come & experience what we are really all about , we have to say that your table out of all the tables that evening was the only misshap we had, the table attendant & the kitchen were duly dealt with regards to your table. Kind regards and wish you well